FAQ

01.Does your webshop sell the same articles as your bricks and mortar stores?

We currently run 3 stores in Amsterdam: Nieuws, BPD and Daskas. Our collections are a little different in every store. Same story here online. Meaning: some items will be in all stores, some only in one of the stores. Sometimes only online. Sometimes only instore. We just can’t help to be different.

This having said;, did you see a product in one of our stores you really have on your wishlist, but can't find it in this webstore? Send us an email with info on the desired product and we will get back to you! Did you see a product online but like to see/feel/smell/hear it in real life before buying it? Send us a mail and we let you know where to go or call one of our stores and they will tell you in a sec.

Trying to order more items of a product but there does not seem to be enough in stock? Let us know by mail and we will check out stock in the brick and mortar stores. We will add this to the online stock at once so you can order ahead!

02. I have a specific question.

Please contact us via e-mail: info@aboutnow.nl

03. How can I place an order?

Select an item, choose the quantity and transfer to your shopping cart with a mouse click.  Click the shopping card and you will see an overview of the order. Check and, if you want, change.  You do not need an account to place an order, but having an account does make it easier. See FAQ 10.

04. Change or cancel an order.

Like to change or cancel your order after you confirmed your buy: send us an email. when possible (for example: we did not bring your stuff to the post office yet) we will follow your new instructions.

When your order is already on its way: relax; wait for your order to be delivered and return it in accordance with our return policy which can be found on here.

05. How do I know if my order has been received?

You always get a confirmation of your order via e-mail. If this is not the case, the order was not processed correctly or we were provided with an incorrect mail address by you.  Please contact us via  info@aboutnow.nl  if you haven’t received a confirmation. Please check your spam folder before!

06. How can I pay?

In The Netherlands: iDeal, Paypal and Credit Card. Also there is the possiblity to pay afterwards. We work with Billink (as suggested by Thuiswinkel waarborg). Additional service costs for afterpay are 1 euro per shipping. Internationally the options may vary, with Credit Card and iDeal being available for most of the countries we ship to. Germany and Belgium are extra serviced by Sofort Banking and Bancontact. All payments must be made in accordance with the instructions you will see in the process of ordering. 

07. I have an AboutNow discount code.

Good! Click the ‘discount code’ box in your shopping cart and enter the code. This online discount code cannot be used in our physical stores and cannot be used in combination with other promotions and/or offers unless otherwise specified. 

08. Do you have AboutNow gift cards?

Not yet online, but we are in the process of organizing this and will let you know when it's available.

09. VAT-refund and TAX FREE SHOPPING? 

Most Dutch purchases, are including 21% in VAT (value added tax) in the purchase price. Non-EU customers don’t pay this VAT.

10. What are the advantages of an account on your website?

Easier checkout when shopping online (your details are already there –You can check the status of your orders – View previous orders – Change your account information – Change your password – Save different delivery addresses (for shipping to family members and friends).

11. How do I log in to my account?

JUST click 'My Account' at the top of every page on our site and enter your e-mail address & password.

12. How can I change my personal information?

Via (link). Log in and change your personal information.

13. I lost my username.

Via (link). you can request your username and we will send it. Please indicate your name and address so that mistakes will be very unlikely.    

14. I forgot my password.

Click the 'forgot password' link while logging in. We will mail a link for resetting your password.

15. Can I also place an order without an account?

Sure.  And after paying your order you can, if you like, still create an account to check, among other things, your order status.

16. What happens to my personal information?

Nothing, we only use it to do what you asked us to do (send you great stuff and, if you ticked that box, a newsletter once in a while). We do not sell your data. We don’t give it away either. That simple. For more information, check our Privacy page in Customer Service or General Terms and Conditions.

17. How long does it take before I receive my order?

We will process your order within 24 hours.  When you receive your order depends a bit on your location of course. In general:

The Netherlands: within 1-3 working days.

International delivery: Customers in Europe should add a further 2-10 working days and customers outside Europe should add a further 10-15 working days to the Dutch standard delivery dates. In our experience so far Belgium and Germany get delivererd within 2-3 working days.

18. How is my order delivered?

Small orders fitting your mailbox will be delivered by PostNL from Tuesday to Saturday. Bigger packages are delivered by PostNL Parcel Delivery from Monday to Saturday. You will then receive a Track & Trace code associated with the order via email. With this code, you can follow the shipping route at PostNL.

19. Is it possible to track my order?

You will receive a shipping confirmation via e-mail with a Track & Trace number which you can use to track the status of your order. Have you chosen to collect your order in one of our stores? We will send you an e-mail as soon as your order is ready.

20. I can’t find my order after searching the Track & Trace code.

After clicking the Track & Trace code, you may receive the following message: "There are no shipments for this combination" (this is the combination of the code and zip code where the order should be delivered). This notification may be caused by PostNL not having processed the Track & Trace code yet. Please request the status of your order the next business day. If the same notification appears 3 days after shipping & and you haven’t received your order yet, please contact us. Something is not right and we're going to fix it asap.

21. What happens to my order if I am not at home?

If you are not at home the first time, PostNL or our local transport partner will try to offer the package to your neighbours. When this fails, PostNL or our local transport partner will offer the package to you again on the next day. If both attempts fail, the transport company will bring your order to the nearest collection point. The package will remain there for two weeks before it is returned to our Online Store warehouse. A signature is always required for receipt of the package. See www.postnl.nl for more information.

22. Can I also pick up  my order in one of your physical stores?

Sure, you can collect your package in our Amsterdam store Nieuws, on the Prinsengracht 297 in Amsterdam.  Good plan, no shipping costs for you and we meet in real live. When ordering online select this option and the store  will contact you via e-mail. Please note it takes approximately 2 business days before your order is ready for pick up, but probably sooner. 

23. Can someone else collect my order in one of your stores?

Yes. Let them bring  the printed confirmation email to the store (which states the ordered product is ready to pick up).

24. How many days do I have to pick up my order?

14 Days. Of course it is always possible to contact us via info@aboutnow.nl if you need more time.

25. My order has not arrived. What to do?

Contact us, something is not going well. We'll solve it.

26.  Can I have my order shipped to a different address?

Yes. Pretty handy if your order is a gift or you wish to have it delivered at work.

27. Shipping time

We ship within 2-3 working days. Yes, that may be a bit slow, compared to other (often bigger) webstores, but we do sell a lot of special stuff, that is produced and arrives in relatively small quantities. In this context, involving a so called ‘fulfilment’ company in our processing is not a good plan.  So our team on The Prinsengracht in Amsterdam does the buying, the wrapping and the shipping, besides handling our brick and mortar store. Most of the times we do ship faster than then within the promised 48 hours by the way!

28. What are the shipping costs?

The shipping costs depend on the weight of your total order and the destination. Check shipping costs here.

Free shipping in The Netherlands from €50.-

Free shipping in EU (European Union) from €150.-

Free shipping World from €400,-

N.B. If you live outside the EU local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be.

29. How can I return an order?

Orders can be returned with the return form. Our return policy can  be found on the return form and you can also find all information at Returns.  Bottom line: all orders can be returned within 14 days after delivery.

30. I need a return form.

Please click here and print a return form.

31. Are there any costs when returning my order?

Returning an item is free via our stores. In all other cases you pay for the shipping. The return form states our policy and where to send return items to.

32. Will my shipping costs be refunded if I return my order?

If you have paid shipping costs for your online order, then these will be refunded when you return the entire order. If you only return part of the order, the shipping costs will not be refunded. The shipping cost you might make for returning the order will not be refunded.

33. Can I exchange a product?

You can exchange our store Nieuws (please show a receipt) or by returning by post and ordering something else online.

34. Can I return a sale item?

Yes. Under our standard conditions.  See FAQ 29 -33.

35. Do I get a return confirmation?

Once we have received and processed your return, you will receive a confirmation of this via e-mail. Processing returns takes 14 business days on average.

36. Can I sign up for your newsletter?

Yes of course! Leave your e-mail address Here

37. Can I unsubscribe from your newsletter again?

Yes. There’s a link for that in the newsletter.

38. I’ve got a plan, a question or an idea for you.

Mail us at letstalk@aboutnow.nl your ideas, suggestions regarding our collection, (web-)shops, charity. Wild and crazy plans are welcome too. Mails will be submitted to the person(-s) responsible for the specific items. Wild and crazy plans will be discussed in our WCP-team.  We try  to react within two business days. Our WCP-team usually needs more time.

39. Where are your stores and what are the opening hours?

See our Stores.

40. I live outside the Netherlands and want to buy your stuff. Is that possible?

Absolutely. We ship 95% worldwide.You can check your country one the check out page by filling in your country. Click here for more Shipping Information Page.

41.  1% Charity and our charity foundation The Big Now

We support via our charity Foundation the Big Now to the following organisations: Sea Sheppard (https://www.seashepherd.org/), Wakker Dier (https://www.wakkerdier.nl/) and the Guatemala Children's Projects Foundation, Stichting Staal (www.stichtingstaal.nl), (https://www.kinderprojectenguatemala.nl/), AnimalinNeed and Wadden500club.

There is room for more organizations, suggestions are welcome. We prefer charity where the money has the greatest possible leverage. Where small bucks can make things seriously better. Read more about the Big Now here.